​Hausler Family Wines (HFW) Terms & Conditions

Hausler Family Wines (HFW) Terms & Conditions

Operating under the Roger Hausler On line NSW Packaged Liquor Licence No. LIQP770010413

Terms of Trade

www.hauslerwines.com.au is an e-Commerce (shopping) website that allows consumers to browse, select and purchase Hausler Family Wines products.

Orders: The Buyer may make an order for goods from HFW by any or all of the following means. Online, email, phone, fax, regular mail. The placement of an order is deemed to be acceptance of the terms and conditions contained in this document. The buyer is responsible to ensure that all details supplied relating to the order are accurate.

Order Cancellations

You may cancel your order or part of your order before the order has been dispatched by HFW. You will not be charged for cancelled orders nor will you be charged a cancellation fee. However, once the order has been dispatched you are unable to cancel it.

HFW also reserves the right to cancel your order if:

It is against the law in Australia to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years and therefore buyers, in placing their order, acknowledge that they meet this legal requirement. The placement of any order is conditional on the buyer being in full compliance with the relevant laws and customs in place in the BUYERS country at the time the order is placed. In particular, you must obey the laws regarding the purchase of alcohol by minors (those under the legal drinking age of their country). HFW supports the policies regarding drinking in moderation and only selling alcohol to those of legal age.

A contract shall exist between HFW and the Buyer once HFW has received and processed payment for the order. Products will not be despatched until payment has been cleared.

HFW may use private couriers to deliver products within Australia. While we monitor their activity and expect a reasonable level of conduct, we cannot be responsible for their actions, delays or losses. The product is generally despatched uninsured, but as a customer service, we will generally replace lost or damaged orders, if a secure delivery address was given. Insurance can be arranged at the customers request.

All prices on all order forms and lists are inclusive of the Australian Goods and Services Tax (GST). Prices are subject to change and HFW reserves the right to apply the current prices to all orders received.

HFW guarantees the product for any defects caused in the manufacture and packaging of the product. Please contact us on email [email protected] for assistance. We reserve the right to either replace or refund.

Proof of Age

Proof of age may be required on delivery

Credit Card Information & Privacy

All transactions are processed in Australian dollars.

Provision of credit card information as payment for products constitutes an agreement of your purchase of the selected products.

You must not pay or attempt to pay for products using fraudulent credit card information.

Disclaimer and Liability

Every effort has been made to ensure the information contained on this website is correct, however HFW makes no warranty to the accuracy, comprehensiveness or correctness of any products on the website and provides all products on an “as is” basis.

HFW including our partners, directors, officers, shareholders, employees, agents, contractors and other third parties associated with running the website, to the maximum extent of the law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS or DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

Website Usage

Access to the HFW website is conditional to you agreeing to these terms and conditions. Your use constitutes your acceptance and agreement.

The terms of use are governed by the laws of New South Wales, Australia. You agree to submit to the jurisdiction of the courts of New South Wales, Australia and any appellate courts in relation to any disputes arising from your use of the HFW website.

HFW means Hausler Family Wines and includes any of the employees, agents, third party content providers, other representatives or associated entities.

The HFW website means www.hauslerwines.com.au


HFW takes security of your personal information very seriously.

For more information, please refer to our Privacy Policy.


All information, text, material, graphics and advertisements on the website are Copyright © of HFW & it’s suppliers and/or licensors, unless indicated as otherwise.

The website content is protected by Australian and International Copyright and Trade Mark Laws.

You must not modify, copy or distribute the website content in any way except as expressly provided for on the website or expressly authorised in writing by HFW.

You must not frame or embed in another website any of the material appearing on this website without prior written consent.

Changes to Terms and Conditions

HFW reserves the right to change these Terms and Conditions of its service without informing you.

The Terms and Conditions of existing orders shall be upheld by HFW.

You should check our website for any updated Terms and Conditions

Our Privacy Policy

This privacy policy explains why and when we collect our customers personal information, and what use we make of that information. The policy also explains where and why your information may be disclosed to third parties, and the security measures used by HFW to help protect our customers personal information.

It is policy that HFW never sells any personal information we have collected.

Types of Personal Information Collected
HFW collects the information a customer gives us online when purchasing from us, contacting us via the relevant section of our website or by joining our mailing list. The information we collect may include:

a) Name
b) Delivery Address
c) Email Address
d) Telephone Number
e) Mobile Number
f) Date of Birth
g) Gender
h) Payment information such as credit card details

How We Use Personal Information
a) To deliver the products purchased
b) To communicate with the customer during the delivery process of the product and for customer support purposes
c) To provide the customer with relevant product information
d) To aid us in the development of new products and services
e) To optimize our web site and the customer shopping experience
f) To comply with Liquor Licencing Laws

When a customer becomes a registered user of our website(s), we may also use personal information to send the user marketing or promotional information from time to time. The user can opt out of receiving marketing information from HFW at any time by using the unsubscribe function within the electronic marketing material.

How Personal Information is Held

HFW holds personal information electronically, both at our own premises and with the assistance of our service providers. HFW has implemented a range of measures to protect the security of personal information. We assure that all information we collect will be safely and securely stored. We protect personal information by:

Restricting access to personal information;

Maintaining technology products to prevent unauthorised computer access; and

Securely destroying personal information when it is no longer needed for our record retention purposes.When purchasing from our website(s), financial details will be passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit encryption is the industry standard. Customers who have any questions regarding our security policy can contact us at [email protected]

Sharing and Disclosure of Personal Information

HFW values its customers and will not share customers’ personal information with any other organisations other than related companies and those third parties directly related to the delivery of products the customer have purchased from our web site(s).

If personal information is disclosed to a third party who is a service provider to HFW (such as a delivery company), HFW will take steps to ensure that our service providers protect the privacy and security of customers personal information, and use it only for the purpose for which it is disclosed.

There may be some exceptional circumstances for disclosing personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

HFW is committed to complying with the Privacy Act and the Australian Privacy Principles. It is company policy to never sell any personal information collected.

Digital Services

HFW may provide information and services through a range of digital and online services including websites, apps, email, online advertisements and social media profiles. These services may be operated by us to provide a consistent experience and personalise a customer’s use of each of those services and provide targeted marketing.

HFW Digital Services may use “cookies”. A cookie is a piece of information which allows the server to identify and interact more effectively with a customers’ device. The cookie assists us in maintaining continuity of the customers browsing session (e.g. to maintain a shopping cart) and remembering details and preferences when the customer returns. Other technologies that may be used include web beacons (which may operate in conjunction with cookies), Flash local stored objects and JavaScript. These Digital Services will allow HFW to understand the customer better and provide a more consistent experience across these services. A customer can configure their web browser to reject and delete cookies and bloc JavaScript, but they may find that some parts of HFW Digital Services may have limited functionality. A customer can control their preferences regarding Flash local stored objects at http://macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

Our systems record a variety of information in relation to interactions with our online services. This can include information about software versions used, device types, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity such as links clicked.

In some cases, third parties may use cookies and other technologies, such as those described above, as part of HFW Digital Services. These technologies may be used in connection with activities like surveys, online behavioural advertising, website analytics, and email campaign management. The services we may use from time to time include Google Analytics, Google Display Network, Google AdSense, DoubleClick, Yahoo!, Adobe Marketing Cloud, Responsys, and Microsoft. You can find more details in the individual privacy policies of those services, including information on how to opt-out of certain functions (e.g. Google’s Ads Preferences Manager),.

Customers may need to opt out separately from each service. The website http://www.youronlinechoices.com.au/ also allows customers to opt out of some online behavioural advertising and provides further information about how online behavioural advertising works. Customers can contact HFW to request further details of the services we use. Many of these services operate without collecting or using any personal information.

For example, when a user visits our website(s), whether as an account holder or a visitor, our servers and our Google Analytics setup automatically records information that the user’s browser sends whenever they visit a website. This data may include information such as the computer’s Internet Protocol address, browser type or the webpage being visited before coming to our site, pages of our site visited, the time spent on those pages, information searched for on our site, access times and dates and other statistics. HFW does not treat such data collected as personal information or use it in association with other personal information, though we may aggregate, analyse and evaluate such information to better tailor or improve the services or products provided.

Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that the customer review their privacy policies.

Procedures for Access, Correction and Feedback

A customer can update their personal information anytime by accessing their account via the website (using their unique identifier and password to amend account details).

If a customer wishes to access or correct any personal information HFW holds about them, or have any feedback or concerns about privacy, they may also contact us as set out below. Where the customer seeks a response from us, HFW will let the customer know who will be handling the matter and when they can expect a full response. In the case of access and correction requests, the customer shall be asked to provide as much detail as they can about the particular information they seek in order to help HFW retrieve it. Under the Privacy Act and other relevant laws, HFW is required to provide our reasons if we refuse a request. Where a customer decides not to make a requested correction and they disagree, they may ask us to make a note of the requested correction with the information.

Contact: +0418 607 366
Email: [email protected]

Security Policy

When purchasing through the HFW website your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is in line with the current industry standard.
If you have any questions regarding our security policy, please contact our customer service support at [email protected]


Join us on our journey and become part of the future adventure as a friend and supporter of Hausler Family Wines